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Privacy Notice
Regenage Wellness & Aesthetic Sdn Bhd (Ann Aesthetic Clinic) · Last updated: July 2026
This Privacy Notice explains how we collect, use, and protect your personal data when you submit an enquiry, booking request, or assessment through our website, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Data Controller
Regenage Wellness & Aesthetic Sdn Bhd (trading as Ann Aesthetic Clinic) is the data user responsible for your personal data collected via this website.
2. Personal Data We Collect
- Name, phone number, and email address
- Preferred branch, treatment interest, and appointment details
- Messages or notes you choose to provide
- Assessment quiz answers and scores (if you use our skin assessment tool)
3. Purpose of Collection
We collect and use your data to:
- Respond to your enquiry and arrange your consultation or appointment
- Prepare for your visit and provide personalised medical or aesthetic advice
- Follow up with you via phone, WhatsApp, or email regarding your request
- Maintain internal records for clinic administration and quality assurance
- Analyse enquiry and assessment data internally to improve our marketing, treatment offerings, and clinic services
- Plan and refine treatment programmes based on patient needs and feedback
4. How We Protect Your Data
- Access is limited to authorised clinic staff and doctors who need the information to serve you
- Medical and personal enquiries are handled with strict confidentiality
- Website form submissions are transmitted securely to our internal systems
- We do not publicly disclose your personal or health-related information
5. Disclosure to Third Parties
We may share your data only where necessary and lawful, for example:
- With our clinic team and attending doctors for consultation purposes
- With service providers who assist our operations (e.g. appointment management), bound by confidentiality obligations
- Where required by law, regulation, or court order
6. Data Retention
We retain your personal data only for as long as needed to fulfil the purposes above, or as required by applicable laws and professional record-keeping requirements.
7. Consent
By ticking the consent box on our website forms, you confirm that you have read this Privacy Notice and agree to our collection and use of your personal data for the purposes stated above.
8. Contact Us
For privacy-related questions or requests:
We may update this Privacy Notice from time to time. The latest version will always be available on this page.